Events

Avoid costly errors and fines by the tax authorities for placing themselves in cases that the employer may not know.

At the end of the event, participants will be able to apply techniques and tools of verbal and non-verbal communication that allow them to efficiently deliver professional presentations of products or projects.

Learn in a fun and dynamic way the most effective techniquesto improve service and customer service and the process for handling complaints. Apply toolspractices that allow achieving and retaining really satisfied customers.Other important topics include the following:• The key factors to generate a culture of excellent service.• How to increase efficiency in the delivery of the service.• The formula to improve the quality of communication, with theinternal and external customers• How to get the staff to have real interest inprovide an excellent service.• The essential ingredients to achieve an excellent relationship withthe clients.• Control conflicting situations with the client and reduce theirprobability of occurrence• The fundamental secret to successfully face the problemsrelated to the service.• How to improve the attitude of the personnel who deliver the service.• Professionalism in the service and customer service.• Describe the planning of the complaint process.• Define the activities that are part of a complaint process. • Define methods to follow up on the complaint process. • Present methodologies to manage customer complaints in order to identify improvement actions.

Understand and guarantee compliance with the method called 5's.

Business awareness conference about the risks that make SMEs fail.

To know a practical method to convert ideas and goals into projects, with the aim of increasing the chances of success and achieve results.

Know (or recognize) and apply negotiation and communication strategies to clients and prospects in order to increase sales

Acquire the knowledge to carry out the best balance between the assets and obligations of the company, in such a way that the management of economic resources works as efficiently as possible.

That the participant knows, develops and applies the essence and power of a more human, emotional and structured Telemarketing that captivates the client.

The partcipipant will learn to use diffeerent techniques to create and edit an excel sheet, going from the basic steps to an intermediate level of knowledge about this essential office program

Learn to make decisions based on facts and data, as well as use basic statistical tools for the analysis and interpretation of data.

That the participant knows and develops the Know-how about the sale of high value and the connection with the client, proving its efficiency and effectiveness to achieve immediate results.